Policies and participant information

Legal & privacy

Plain-language terms for purchasers, study participants, and visitors.

Effective August 19, 2026

Privacy policy

Get The Ring Right ("we," "us," or "our") operates gettheringright.com and the Visual Preference Market Study. This policy explains the information we collect and how we use it.

Information we collect

Purchaser information, including name, email address, order, selected service, recipient contact details, and account activity.
Participant information, including study access, visual choices, response timing, progress, and the resulting preference profile.
Operational information needed for security, fraud prevention, delivery, support, legal compliance, and website measurement, such as page path, referring site, device information, and checkout status. Payment-card information is handled by Stripe and is not stored by us.

How we use and disclose information

We use information to provide purchases, deliver study messages, maintain progress, create ring recommendations, send digital gifts, prevent abuse, issue eligible refunds, provide support, and improve the service.

When Google Analytics is configured, we use it to measure public-page visits, checkout starts, and completed purchases. We do not send purchaser or participant email addresses, survey access tokens, survey responses, or payment credentials to Google Analytics. Advertising personalization and Google signals are disabled.

Private Pro concept pages record an opaque jeweler lead ID, an anonymous per-session visitor ID, page and CTA events, referring page without query parameters, and campaign attribution. These records are used to evaluate business outreach and are not combined with participant survey answers. Raw visitor IP addresses are not stored in Pro page-event records.

Individual study choices may be used to prepare a personalized jewelry recommendation for the customer who commissioned the study. The commissioning customer does not receive the participant's contact information, gift-selection information, or account credentials.

We may combine responses and remove direct identifiers to create jewelry preference, inventory, product-selection, and design insights. These aggregate or de-identified insights may be sold or licensed to jewelers and other jewelry businesses. We do not sell participant names, contact details, survey codes, or the participant's relationship to a commissioning customer, and recipients of aggregate insights may not attempt to reidentify anyone.

Service providers

We disclose only the information needed to vendors that host the service, process payments and payouts, deliver messages, prevent abuse, measure public website performance, store data, or generate design-reference images. Current categories include Netlify, Supabase, Cloudflare, Stripe, Resend, OpenAI, Google Analytics when configured, and an SMS provider if SMS is enabled. Their own terms and privacy practices also apply.

Retention and security

We retain information only as reasonably necessary to provide the service, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations. We use access controls, signed links, encryption in transit, and restricted server credentials, but no online system can guarantee absolute security.

Your choices

You may request access, correction, deletion, or information about our use of your personal information by emailing ceo@gettheringright.com. We may verify your email address or survey code before acting. Legal, accounting, fraud-prevention, and security records may be retained where permitted or required.

The service is intended for U.S. adults age 18 or older and is not directed to children.

Terms of service

By purchasing, accessing an account, or beginning a study, you agree to these terms. If you do not agree, do not use the service.

The service

Get The Ring Right provides visual preference studies, design-direction reports, public product references, and, where included, AI-generated concept images. Results are informational. They are not an appraisal, engineering drawing, gem certification, manufacturing specification, or guarantee that any person will prefer or purchase a particular ring.

A qualified jeweler must confirm ring size, stone measurements, materials, durability, tolerances, final CAD, price, and manufacturability before production.

Purchaser responsibilities

You must be at least 18 and provide accurate purchaser, recipient, timezone, and contact information.
You must have a lawful basis and permission to provide the recipient's contact information.
You may not use the service for harassment, impersonation, unsolicited bulk messaging, fraud, automation, scraping, or unlawful surveillance.
Survey links, codes, and dashboard credentials must be kept private.

Payments and availability

Prices are displayed before checkout and are one-time charges unless clearly stated otherwise. Stripe processes payment. We may reject or cancel abusive, fraudulent, duplicate, or technically invalid orders. Service availability, third-party links, and generated outputs may change, and we may correct errors or suspend the service for security or maintenance.

The Self-Send study may be created and completed without payment. Its initial ring direction is included. The optional complete result is offered after completion at the price displayed before its separate checkout.

Get The Ring Right Pro

Pro is a $999 monthly, month-to-month subscription for one jewelry-store location. It includes unlimited associate access, unlimited customer results, and a store-branded study and dashboard. The store may choose to show its own inventory, Get The Ring Right's preloaded ring library, or both during the swipe study. Final product recommendations are limited to eligible inventory supplied by the store, and the store may provide rules about which eligible products should be recommended more often. There is no free trial. The subscription renews monthly until canceled through support or Stripe before the next renewal.

The store is responsible for supplying accurate catalog information, lawful customer-contact instructions, authorized branding, and timely confirmation of any sale attributed to the service. Get The Ring Right does not set the store's jewelry prices, make representations to customers on the store's behalf without approval, or guarantee that any specific customer will purchase.

Ownership and acceptable use

We retain rights in our software, interface, scoring methods, and original materials. Purchasers may use their delivered result for personal ring selection and share it with jewelers. Third-party ring photographs, product names, trademarks, and links remain the property of their respective owners.

Disclaimers and liability

To the maximum extent permitted by law, the service is provided "as is" without warranties of uninterrupted operation, merchantability, fitness for a particular purpose, or a particular personal or commercial result. To the maximum extent permitted by law, our total liability arising from a purchase will not exceed the amount paid for that purchase. Nothing in these terms limits rights or liability that cannot legally be limited.

Get The Ring Right Pro terms

Walkthrough and subscription start

Booking a product walkthrough does not create a subscription or authorize a charge. A Pro subscription begins only after the store completes a separate Stripe checkout for the displayed $999 monthly, month-to-month founding offer.

Implementation guarantee

The store receives a full refund of its initial subscription payment if its branded study, dashboard, and first catalog-matching flow are not live within 48 hours after Get The Ring Right receives a complete, usable catalog and the required store branding. The 48-hour period does not begin while required materials are missing, inaccessible, materially inaccurate, or awaiting store approval.

Founding result guarantee

Get The Ring Right does not promise revenue, bookings, sales, conversion improvement, or return on investment. If at least one qualified customer completes the Pro study during a paid monthly billing period and no software-assisted sale closes during that period, the store may request a full refund of that month's subscription payment. The request must be submitted within 14 days after the billing period ends with a good-faith confirmation that no software-assisted sale closed. One refund is available per eligible billing period; refunds do not include third-party costs or prior periods.

Cancellation and attribution

The subscription is month-to-month and may be canceled before the next renewal by emailing ceo@gettheringright.com. A sale is software-assisted when a Get The Ring Right study or brief materially informs the associate's presentation, recommendation, or customer decision, whether the final item is the top-ranked match or another store design.

Refund policy

Signature Match result guarantee

You are paying for a completed, usable ring direction rather than for message delivery. If the recipient does not complete the study by its deadline, the full Signature Match purchase is refunded automatically to the original payment method.

Opening or partially completing the study does not remove this guarantee. A decline, opt-out, invalid address, hard bounce, or other terminal delivery failure also qualifies when the study remains incomplete.

If a completed study does not clearly identify a usable stone shape, setting, metal, band, and overall style direction, we will run the study again at no charge or issue a full refund. Email ceo@gettheringright.com with the purchaser email and survey code so we can review the result.

Self-Send Ring Profile

The Self-Send study and initial ring direction are free. A purchased complete-result unlock is final once its detailed digital result is made available. Self-Send does not include managed invitation delivery, reminders, a participant gift, or the Signature Match result guarantee.

Other requests

Except for the guarantees above, purchases are non-refundable. We may approve an exception case by case. Email ceo@gettheringright.com with the purchaser email and survey code. Approved refunds are returned through Stripe; bank processing time is outside our control.

Get The Ring Right Pro refunds are governed by the implementation and monthly conversion guarantees in the Pro terms above.

Participant gift terms

Eligible participants in Signature Match studies receive one $20 digital gift after valid completion. Self-Send studies do not include a gift.

The participant must be at least 18 and complete the study honestly using the single-use code.
Duplicate, automated, fraudulent, or materially incomplete submissions are ineligible.
After completion, the participant must use Stripe's secure hosted form to provide an eligible bank account or debit card. We do not receive or store those payout credentials.
Payout-method availability, delivery speed, holds, and eligibility are determined by Stripe and participating financial institutions. Standard bank delivery may take multiple business days.
No purchase is required, and selections do not affect eligibility or gift value.
Stripe delivery, return, replacement, and verification rules may apply. The participant is responsible for any personal tax obligation.

For delivery problems, email ceo@gettheringright.com with the survey code. Do not send payment credentials or government identification by email.

Data requests

To request access, correction, or deletion, email ceo@gettheringright.com. Include the email address involved and, if available, the survey code. We may send a verification message before acting.

Do not email payment credentials, government identification, or another person's private information. We will respond within the period required by applicable law.

Contact and support

Customer support, participant questions, legal notices, privacy requests, and refund requests are handled directly by the operator.

Email ceo@gettheringright.com